Award-winning qualityBSH is uncompromising when it comes to quality – and that goes for every area, taking in not just products, but processes and management too. It is BSH’s aspiration to offer its dealers and consumers the best possible quality, in every area and at all times.
Quality is not something that happens overnight. It requires a long, sustained effort. Proof that BSH has understood this message from the outset is provided by the many awards it has received for the quality of its products and services over the years. It is also confirmed by customer satisfaction surveys conducted by independent institutes. German consumer research organization GfK found, for instance, that BSH is ranked No. 1 for customer service. Customer satisfaction is without doubt the most important accolade a manufacturer can receive. But not the only one.
In the year 2006, for instance, BSH picked up the “German Logistics Prize” from the country’s logistics association. The award went to BSH for its successful introduction of a “Total Customer Logistics" initiative which puts the focus of customer service logistics wholly on customer satisfaction. In recent years this concept has not only reduced costs in spare parts logistics but at the same time achieved enhanced customer satisfaction.
In the creative, artistic sphere too, the quality of BSH products has attracted attention and numerous awards. Home appliances must after all convince consumers with their design. Take, for instance, the induction wok from Gaggenau, which has been singled out as one of the top 100 design classics of the third millennium. BSH carried off 32 awards in the Household/Living category in the 2006 “iF design awards”, picking up eight of the coveted “red dot” awards.
BSH also scores highly as an exemplary employer, and the magazine “karriere”, in conjunction with Corporate Research Foundation, ranked BSH a prestigious fourth among Germany’s top employers. The ratings were based on criteria such as opportunities for advancement, employee satisfaction and market position. In the categories of employment and promotion opportunities, sustainability/business development, compensation and benefits and working time models, BSH scored the maximum number of points.
Countless national prizes have also been won in countries where BSH operates subsidiaries. Such accolades are a cause for justified pride, serving as clear vindication of the company’s approach.